Relevance Studio ("Relevance Studio", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website or when we provide our services.

We may update this Policy from time to time. We will post the new version on this page and update the effective date.

Relevance Studio is headquartered in Montreal, Quebec, Canada.

If you have questions, concerns, or want to exercise your rights, contact us:

• Privacy email: privacy@relevance.studio
• Phone: 514.998.2374

This Policy covers:

• Website visitors (relevance.studio and related pages)
• Prospects and customers (sales, support, account management)
• Service users and end users depending on the product (for example recruiters, hiring managers, candidates)

Depending on the situation:

• Relevance Studio acts as a data controller for website and business contact data.
• Relevance Studio may act as a data processor/service provider when we process personal information on behalf of a customer in our services (for example candidate data). In that case, the customer controls the data and their privacy notice also applies.

A) Information you provide to us

This typically includes:

• Name
• Job title
• Employer/company
• Work email
• Work phone
• Messages you send us (contact forms, emails, support requests)
• Account and billing details (for customers)

B) Information we collect automatically on our website

Like most websites, we collect technical and usage information, such as:

• IP address
• Approximate region/location (city or area)
• Browser type and settings
• Device and operating system
• Pages viewed, links clicked, time on page, referring pages
• Logs related to security and performance

We use this to operate the site, secure it, and understand how visitors use it.

C) Information we receive from third parties

We may receive business contact information from sources like LinkedIn, partners, or data providers. This usually includes professional details such as role, company, and industry.

D) Information processed in our services (customer content)

Our services may process personal information uploaded or entered by customers or collected through customer workflows. Depending on how a customer uses the service, this may include:

• Candidate or applicant information (for example resume data, work history, education, contact details)
• Application and recruiting workflow data (for example interview notes, evaluations, status changes)
• User account and access data for customer team members
• Service usage data (for example feature usage, audit logs)

Customers decide what they upload and how they use the service.

We use personal information for:

• Providing, operating, and improving our website and services
• Setting up accounts and delivering features
• Customer support and communications
• Security, fraud prevention, and abuse monitoring
• Analytics and service performance measurement
• Marketing communications (where permitted). You can opt out at any time.
• Legal compliance and protecting our rights

When GDPR or similar laws apply, we rely on:

• Contract (to provide the service you or your organization requested)
• Legitimate interests (for example to secure our services, understand usage, and grow our business)
• Consent (for example certain cookies, or optional marketing where required)
• Legal obligation (to meet legal and regulatory requirements)

We use cookies and similar technologies to operate the website, remember preferences, measure performance, and improve marketing effectiveness.

You can manage cookies through your browser settings and, where available, our cookie banner.

We do not sell personal information.

We may share personal information with:

• Service providers and subprocessors who help us run the website and services (hosting, analytics, customer support tools, email delivery, security). They may access personal information only to provide services to us.
• Customer organizations when you use our services under a customer account (for example an employee or candidate interacting with a customer's recruiting experience).
• Professional advisors (lawyers, auditors) when necessary.
• Authorities if required to comply with law, subpoenas, or court orders, or to protect rights, safety, and security.
• Business transfers if we are involved in a merger, acquisition, financing, or sale of assets.

We may also share aggregated or de-identified information that does not identify you.

We are based in Canada. Our service providers or infrastructure may process data in Canada, the United States, and other countries.

If personal information is transferred internationally, we use appropriate safeguards where required, such as contractual protections (including standard contractual clauses) and vendor due diligence.

We keep personal information only as long as necessary for the purposes described:

• Prospect data: retained while it has business value and then deleted or anonymized.
• Customer account data: retained for the duration of the customer relationship and a limited period after, for backups, legal, security, and audit needs.
• Customer content: retained according to the customer contract and customer instructions, subject to legal requirements.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is 100% secure, but we work to prevent unauthorized access, disclosure, alteration, or destruction.

Depending on your location, you may have rights such as:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Rights related to automated decision-making, including profiling

To exercise rights, contact us at privacy@relevance.studio. We may need to verify your identity.

If we process your information on behalf of a customer, we may direct your request to that customer.

You may also have the right to lodge a complaint with your local data protection authority.

Our website and services are not directed to children, and we do not knowingly collect personal information from children.

Contact us:

• Email: privacy@relevance.studio
• Phone: 514.998.2374